Pinnacle Group Renovations

I hired Pinnacle Renovations to do a full renovation on a small office condo in Calgary, AB. As a general contractor, Pinnacle's job is to manage all aspects of a construction project, from start to finish. Their website indicates "Pinnacle’s Site Supervisor will be monitoring activity and quality control" and "after each trade and supplier has successfully completed their segment of the project, Pinnacle’s Site Supervisor conducts a Quality Control inspection". They market their services as "high-end renovations, meeting the highest standards and committed to excellence in every detail".

My experience with Pinnacle, demonstrated by  emails below and the deficiencies detailed on this site, did not result in excellence. 

See for yourself

Project management and quality issues

Formal complaint

After completion, I identified a number of deficiencies. Their fixes were ineffective and in several cases actually created new issues. Over time, I identified additional deficiencies and I shared those with Paul Klassen along with my dissatisfaction with the fixes for the original deficiencies. I repeatedly requested Paul to provide proposed solutions over email and he refused. The emails from that discussion are provided below and explain how this website came to be.

I have since filed a complaint with the Better Business Bureau.